We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. For orders placed during the holiday season of December we accept returns requested within 5 days of December 25 in exchange for an alternate size or a gift card at the equivalent value of the purchase. Please read below for detailed information on our return and refund policies as some items are non-returnable such as sales items and items from collaborations.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at hello@knickerbocker.nyc. Please note all returns are subject to a 2% restocking fee.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. At this time, we only provide free return labels for domestic shipments – if returning an international shipment please provide us with your tracking number so we can better assist you.