Frequently asked questions
Our FAQ page is dedicated to product-related questions. Should you have a question about one of our policies, please check our support page or contact us at hello@knickerbocker.nyc
How should I care for my item?
On the care label of your item you will find instructions on garment care. We always recommend washing your items inside out to preserve color fastness. Each textile and finished garment goes through multiple stages of durability testing. The results of these tests inform our manufacturing techniques and textiles to ensure we provide your items with the longevity you would expect.
Should you have any specific questions on product care or product repair please always reach out to us at hello@knickerbocker.nyc so we can make sure you are in good hands when it comes to caring for your item.
How should I measure my bottoms?
Before measuring, always make sure to lay the garment flat and ensure there is no bunching of fabric anywhere so the measurements taken may be as accurate as possible.
- Waist: Measure the back of the waistband along the opening edge and double the measurement.
- Inseam: Measure the length from where the legs meet at the crotch to the hem along the inside seam.
- Opening: Measure the opening of the hem and double the measurement.
How should I measure my tops?
Before measuring, always make sure to lay the garment flat and ensure there is no bunching of fabric anywhere so the measurements taken may be as accurate as possible.
Where are your products manufactured?
We work with manufacturers in the United States, Europe and Japan. Our manufacturers range from small ateliers to larger factories. Our manufacturing partners hold certifications from BCI, Eco Vero, GOTS, GRS by Textile Exchange, OCS, OEKO TEX Standard 100, REACH among others.